Legal
Privacy Policy
How we collect, use, and protect your personal information.
This policy applies to kblix.ng. It complies with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation 2019 (NDPR).
01 Who We Are
KBLIX (trading name of Kcablex Techiverse Ltd), with its principal place of business in Lagos, Nigeria, operates the website at https://kblix.ng (the "Site") and the KBLIX Cloud platform and products (JOT, KBLIX School) built on it. We also provide technology solutions services — web design, branding, IT support, computer training, and printing — described on our Solutions page.
For the purposes of this Policy, "we", "us", and "our" refer to Kcablex Techiverse Ltd. "You" and "your" refers to any individual who visits the Site.
02 Data We Collect
Information You Provide Directly
- Contact form submissions: name, email address, subject, and the content of your inquiry.
- Solutions service requests and quotations: business name, project requirements, and any files or materials you share.
- Newsletter subscriptions: email address.
- Client onboarding (Solutions services): billing address, payment details, and identity documents required to execute a service agreement.
Information Collected Automatically
- IP address and approximate geographic location (city/region level).
- Browser type and version, operating system, and device type.
- Pages visited, time spent on each page, referral source, and exit page.
- Clicks and interaction data gathered through analytics tools, where you have consented — see our Cookie Policy.
Information from Third Parties
We may receive your contact information if a third party refers you to us, or if you engage with our social media profiles.
03 Legal Basis for Processing
| Purpose | Lawful Basis |
|---|---|
| Responding to contact form inquiries | Legitimate interests / Consent |
| Delivering contracted Solutions services | Performance of a contract |
| Sending marketing emails or newsletters | Consent |
| Website analytics and performance monitoring | Consent (see Cookie Policy) |
| Compliance with legal obligations | Legal obligation |
| Fraud prevention and security | Legitimate interests |
04 How We Use Your Data
- Respond to your inquiries and quotation requests.
- Deliver, manage, and improve services you have contracted with us.
- Send invoices, receipts, and payment reminders for Solutions services.
- Send newsletters and promotional updates — only where you have consented or where we have a legitimate interest.
- Analyse website usage to improve performance, content, and user experience.
- Comply with our legal and regulatory obligations under Nigerian law.
- Detect, investigate, and prevent fraudulent or unauthorised activity.
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
05 Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in these limited circumstances:
- Service Providers: trusted third parties who process data on our behalf under strict confidentiality obligations — hosting providers, email delivery services, payment processors, and analytics platforms (e.g. Google Analytics).
- Legal Requirements: where required by Nigerian law, court order, or a request from a competent government or regulatory authority.
- Business Transfers: if KBLIX undergoes a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction. We will notify you before such a transfer takes effect.
06 Data Retention
| Data Category | Retention Period |
|---|---|
| Inquiry / contact form data | 2 years from date of submission |
| Solutions client project records | 5 years from project completion |
| Financial and billing records | 7 years (statutory requirement) |
| Newsletter subscriber data | Until you unsubscribe |
| Website analytics data | 26 months (rolling) |
07 Your Rights
Under the NDPA 2023 and NDPR 2019, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, contact us via our contact form or see our Data Deletion page. We will respond within 21 days of receiving a verifiable request.
08 Data Security
- HTTPS encryption across the Site.
- Access controls limiting data access to authorised personnel only.
- Regular security reviews of our website infrastructure.
- Secure disposal of physical documents containing personal data.
While we take reasonable steps to protect your data, no transmission over the internet is completely secure.
09 Cookies
Our Site uses cookies to improve your experience and understand how visitors interact with our content. See our full Cookie Policy for details on what we use and how to manage your preferences. We do not currently use advertising cookies from third-party ad networks.
10 Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us immediately and we will delete such information promptly.
11 Contact Us
For all privacy-related inquiries, requests, or complaints, use our contact form. If you are unsatisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC).
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Your continued use of the Site after the effective date of any changes constitutes your acceptance of the updated Policy.